Privacy Policy

About The Policy

At River N Roots, the protection of our customers is our top priority on https://rivernroots.com, and we treat it as our own. While we collect data from our customers, it is only used to enhance our client services. Our company recognizes that the support and use of our customers’ data is our responsibility. We DO NOT rent or sell the information that our customers provide us online.

This policy describes how the personal information of our customers is collected by us, why we collect it, and how we use it. It is within our policy that we outline the choices you can make regarding how we gather and use your data.

Personal Information Collected

The data gathered by River N Roots includes the customer’s name, email, mailing address, and phone number. These are pieces of information that the customer provides us when making a purchase or saving information with our company. We may also use email addresses or physical addresses collected through our mailing system, such as our Contact Us Form, to respond to comments, questions, and so on.

Our company also maintains records of the items that have interested our customers in the past, as well as the customer’s purchases online.

Use of Collected Data

The data collected is used to improve our processes. We use the data saved by our customers to process their orders. We also send them emails to confirm the order, and our customer service team may contact them via phone, mailing address, or email if we have any other questions about the order placed. As a customer, you may also receive updates about our site and services, which may include a newsletter and information about promotions. Additionally, we may use data regarding your interests and purchases to help us improve our website design and the customer buying experience.

Newsletter Opt-out

If you no longer wish to receive our newsletter and promotional communications, you may opt-out by following the instructions included in each newsletter or communication, or by emailing us at info@rivernroots.com or calling us at (813) 556-9963.

Social Media (Features) and Widgets

Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our site. These Features may collect your IP address, the page you are visiting on our site, and may set a cookie to enable the Feature to work properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing them.

3rd Party Sharing

Personal data will not be disclosed to third parties unless specified in an agreement. There are no circumstances under which we provide personal data to outsiders. We use credit card processing companies to bill you for services. These companies do not retain, share, store, or use personally identifiable information for any other purposes. We also use ZopimChat to provide live customer support on our website. These organizations are authorized to use your personal data only as necessary to provide services to us.

Security of Personal Information

The data of our customers is secure, as it is protected during transmission by the use of Secure Sockets Layer (SSL) software, which encrypts the data the customer submits. We follow generally accepted industry standards to secure the personal data submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. If you have any questions about security on our website, you can email us at info@rivernroots.com.

Access of Registered Accounts

Customers can access their registered accounts by signing in on our homepage. Once logged in, the customer has access to their previous records and data they have already submitted to the site. Customers can update their information once they have signed into their accounts by clicking “My Account.”

Changing and Deleting/Unsubscribing Accounts

To request the cancellation of your membership or to have your personal data deleted, customers must send an email request. This will prevent the customer from receiving email communications related to any online orders they may have placed on the site. We will retain your data for as long as your account is active or as needed to provide you with services. Please contact us if you wish to cancel your account or request that we no longer use your data to provide services. We will retain and use your data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Cookies and Their Use

Cookies are alphanumeric identifiers that are transferred to the customer’s hard drive through their web browser. This allows our systems to recognize the customer’s browser and store items in their Shopping Cart during visits.

The Help section of most browsers will be helpful in explaining how to prevent the browser from accepting new cookies, how to have the browser alert the user when a new cookie is received, or how to disable cookies entirely. However, cookies enable you to take full advantage of the features of our site, and our company recommends that customers allow them.

We also track your IP address to troubleshoot problems with our server and manage our website. Your IP address is also used to gather broad demographic data, such as your location and Internet service provider. We may also collect aggregated data regarding how customers are using the site, including traffic patterns and search queries. No IP address/log file data is tied to Personally Identifiable Information (PII).

We also log browser types, access times, URLs from which visitors came to our site, and URLs viewed by visitors while on our site. However, as stated in this Privacy Policy, we do not share this information with third parties, except in aggregate form.

The use of cookies by our partners, affiliates, tracking service companies, or service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking service companies, and service providers use session ID cookies to make it easier for you to navigate our site.

Clear Gifs (Web Beacons/Web Bugs)

We use a software technology called clear gifs (also known as Web Beacons/Web Bugs), which helps us better manage content on our site by telling us which content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. Unlike cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

Testimonials

With your consent, we may post your testimonial along with your name. If you wish to have your testimonial removed, please contact us.

Links to Other Websites

Our site includes links to other websites whose privacy practices may differ from those of our own. If you submit personal data to any of those sites, your data is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Notice of Changes in Privacy Policy

If we decide to change our privacy policy, we will post those changes on this privacy statement, our homepage, and other places we deem appropriate, so that you are aware of what data we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage prior to the change taking effect.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a legal proceeding, court order, or legal process served on our website.

Questions

If you have any questions regarding our Privacy Policy or our use of your data, please call our toll-free number at (813) 556-9963 or email us at info@rivernroots.com.